Privacy policy

Privacy Policy

Last updated: November 2025

At Project Scent Ltd, we are committed to protecting your privacy and keeping your personal information safe.
This policy explains how we collect, use, and protect your data when you interact with us — for example, when you browse our website, place an order, or subscribe to our marketing.

By using our website, you agree to this Privacy Policy. Please read it carefully so you understand how your information is used.

1. Who We Are

Project Scent Ltd (Company No. 11178492)
Registered address: 10 Cordingley Avenue, Droylsden, M43 6FU
Trading name: Project Scent
Email: contact@projectscent.co.uk
Website: www.projectscent.co.uk

Project Scent Ltd is the Data Controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following information:

Information you provide directly

  • Name

  • Billing and delivery address

  • Email address and telephone number

  • Account login details (if you create an account)

  • Order and payment details (processed securely via third-party payment providers)

  • Marketing preferences

  • Enquiry or review information you send to us

Information collected automatically

When you browse our site, we may collect:

  • IP address and device type

  • Browser and operating system

  • Pages visited and time spent on our website

  • Referral source (how you found us)

This helps us improve our website and understand what our customers are most interested in.

3. How We Collect Information

We collect information when you:

  • Browse or make a purchase on our website

  • Register for an account or subscribe to our newsletter

  • Enter competitions, leave reviews, or contact us via email or social media

  • Use cookies or similar technologies (see our Cookie Policy)

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Manage your account and provide customer service

  • Send order updates and delivery notifications

  • Improve our products and website experience

  • Send marketing emails or special offers (if you have opted in)

  • Comply with legal, tax, and regulatory obligations

  • Prevent fraud or misuse of our services

We will never sell or rent your data to other companies.

5. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

  • Contract – to process and deliver your orders.

  • Consent – when you subscribe to marketing or optional cookies.

  • Legal obligation – to comply with record-keeping, product-safety or tax laws.

  • Legitimate interests – to improve our website and services, or to prevent fraud.

6. Payment Processing

We use secure third-party payment processors:

Project Scent does not store your full card details.
Payment information is handled directly by these providers in accordance with their own privacy policies.

7. Marketing and Communications

If you opt in, we may send you occasional updates about new products, offers, or promotions.
You can withdraw consent at any time by:

We may also use anonymised data (e.g., browsing patterns) to improve our marketing relevance, but this cannot identify you.

8. Cookies

Our website uses cookies to function properly and improve your browsing experience.
Cookies help us remember your preferences and measure website performance.
You can manage or disable cookies through your browser settings, but some parts of the site may not work correctly if you do.
For full details, see our Cookie Policy.

9. Data Sharing

We share limited personal data only with trusted service providers who help us run our business, such as:

  • Delivery companies (Royal Mail, Evri, etc.)

  • Payment processors (PayPal, Stripe)

  • Website hosting and email providers

  • Marketing and analytics tools (Shopify, Klaviyo, Google Analytics)

All third parties are GDPR-compliant and only process data under our instructions.

10. Data Retention

We keep your information only as long as necessary:

  • Order records – 6 years (for legal and tax purposes)

  • Marketing data – until you unsubscribe or withdraw consent

  • Enquiry or support messages – up to 12 months after resolution

Once no longer needed, data is securely deleted or anonymised.

11. Security

We take your security seriously.
Our website uses SSL encryption, secure hosting, and restricted access to ensure your data is protected.
All staff handling personal data receive confidentiality and data-protection training.
However, please remember that no method of online transmission is 100% secure.

12. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access – request a copy of your personal data

  • Rectify – correct inaccurate or incomplete data

  • Erase – request deletion of your data (“right to be forgotten”)

  • Restrict – limit how we process your data

  • Object – to certain uses, such as direct marketing

  • Withdraw consent – at any time, if processing is based on consent

  • Complain – to the Information Commissioner’s Office (ICO) if you believe your data has been misused

To exercise any of these rights, email privacy@projectscent.co.uk.

For more about your rights, visit www.ico.org.uk.

13. Links to Other Websites

Our site may contain links to third-party websites (e.g., social media or stockists).
We are not responsible for the privacy policies of these external sites.
Please check their policies before providing personal data.

14. Updates to This Policy

We may update this Privacy Policy to reflect legal or operational changes.
The most recent version will always appear on this page, showing the “Last updated” date.

📧 Contact Us

If you have questions about how we handle your data or wish to exercise your rights, please contact:

Data Protection Officer
Project Scent Ltd
10 Cordingley Avenue, Droyslden, M43 6FU
Email: contact@projectscent.co.uk

For the purpose of applicable data protection laws, we are the data controller of your personal information. Our representative in the [EEA] [and] [the UK] is [Nicola Purcell].