Shipping policy

At Project Scent, we are committed to ensuring a smooth and efficient shopping experience for our valued customers. Please take a moment to review our shipping policy for important information on the processing and delivery of your orders.

Order Processing:

  • Orders are typically processed and dispatched within 3 to 5 business days (Monday through Friday, excluding weekends and holidays) from the date of your order placement.

Shipping Services:

  • We proudly utilize the Royal Mail 48-Hour Tracked Service for the delivery of your orders.
  • The Royal Mail 48-Hour Tracked Service is a reliable and secure method that offers tracking capabilities to ensure the safe and timely arrival of your purchases.

Delivery Timeframes:

  • Following order processing, you can expect your package to be delivered within 48 hours, subject to the Royal Mail's standard delivery timelines. Please note that deliveries may take longer during peak seasons or exceptional circumstances, which may be beyond our control.

Shipping Charges:

  • Our shipping charges are calculated based on the total weight of your order and the destination address. Shipping fees will be displayed during the checkout process for your convenience.

Shipping Destinations:

  • We currently offer shipping within the United Kingdom.

Order Tracking:

  • Once your order has been dispatched, you will receive an email notification with your tracking details. This will allow you to monitor the progress of your delivery.

Order Confirmation:

  • Upon successful placement of your order, you will receive an order confirmation email. Please ensure that the information you provide at checkout is accurate to prevent any delays or issues with your order.

Questions and Assistance:

  • If you have any questions or require assistance with your order or shipping, please do not hesitate to contact our customer support team. We are here to provide support and address any inquiries you may have.

Please note:

  • While we make every effort to meet our stated delivery times, we cannot guarantee specific delivery dates or times. The delivery timeframe provided by the Royal Mail is an estimate, and actual delivery times may vary.

  • In the event of any issues or concerns related to your order, our customer support team is available to provide assistance and resolutions.

Thank you for choosing Project Scent. We appreciate your trust in us and look forward to serving you with the best in fragrance and customer service.